Your Eufy doorbell is recording visitors but not alerting your phone, leaving you in the dark about who’s at your door. This notification failure defeats the main purpose of having a smart doorbell and needs immediate attention to restore your home security system.
Step-by-Step Fixes
Step 1: Check Your Phone’s Notification Settings
Start with your smartphone’s notification permissions since this is the quickest fix. On iPhone, go to Settings > Notifications > Eufy Security and ensure “Allow Notifications” is toggled on. For Android users, navigate to Settings > Apps > Eufy Security > Notifications and verify all notification types are enabled.
Make sure your phone isn’t in Do Not Disturb mode. Both iOS and Android can silence app notifications when this feature is active. Check the moon icon in your control center (iPhone) or quick settings panel (Android).
Step 2: Verify Eufy App Notification Settings
Open the Eufy Security app and tap the gear icon for settings. Select “Notification” and confirm that “App Notifications” is enabled. Under this menu, check that your specific doorbell device has notifications turned on.
Look for “Motion Detection” and “Human Detection” toggles within your doorbell’s settings. These need to be active for the doorbell to trigger alerts. Some users accidentally disable these while adjusting sensitivity settings.
Step 3: Test Your Internet Connection
Your Eufy doorbell requires a stable 2.4GHz WiFi connection to send notifications. Open the Eufy app and check the signal strength indicator for your doorbell. If it shows weak signal (one or two bars), notifications may fail intermittently.
Try moving your router closer to the doorbell or installing a WiFi extender. Eufy doorbells work best with upload speeds above 2 Mbps, which you can test using any speed test app while standing near your door.
Step 4: Power Cycle Your Doorbell
Turn off your doorbell by pressing and holding the sync button for 10 seconds until you hear a beep. For wired models, flip the breaker switch controlling your doorbell circuit. Wait 30 seconds before powering back on.
This reset clears temporary glitches in the doorbell’s firmware that might block notification delivery. After restarting, test the doorbell by having someone ring it while you’re away from home.
Step 5: Update Firmware and App
Outdated software is a common culprit for notification failures. In the Eufy app, tap your doorbell’s settings and look for “Device Info” or “Firmware Update.” Install any available updates, which typically take 5-10 minutes.
Also update the Eufy Security app through your phone’s app store. Version mismatches between the app and doorbell firmware often cause communication issues. Both should run the latest 2025 releases for optimal performance.
Step 6: Remove and Re-add Your Doorbell
If previous steps fail, delete your doorbell from the app and set it up fresh. In the Eufy app, go to your doorbell settings and select “Remove Device.” Then press the sync button on your doorbell for 2 seconds to enter pairing mode.
Follow the app’s setup wizard to reconnect your doorbell. This process rebuilds the notification pathway between your doorbell, Eufy’s servers, and your phone.
Likely Causes
Cause #1: Server Communication Blocked
Your home network or phone carrier might block Eufy’s notification servers. This happens with strict firewall settings or certain VPN configurations. Check if you’re running any security apps or VPNs on your phone that could interfere with push notifications.
To test this, temporarily disable your VPN and any firewall apps. If notifications suddenly work, you’ll need to whitelist Eufy’s servers in your security settings. Eufy uses Amazon Web Services for notification delivery, so blocking AWS services will prevent alerts.
Cause #2: Battery or Power Issues
Low battery in battery-powered Eufy doorbell models can cause notification failures even when the doorbell still records video. The device preserves power by limiting network communications. Check your battery level in the app—anything below 20% may cause intermittent notification problems.
For wired doorbells, insufficient transformer voltage causes similar issues. Eufy doorbells require 16-24V AC transformers. Using an old 8V transformer meant for traditional doorbells won’t provide enough power for consistent WiFi communication.
Cause #3: Account Sync Problems
Multiple devices logged into the same Eufy account can create notification conflicts. This is particularly common when family members share an account across several phones. Each device might receive notifications sporadically or not at all.
Check which devices are logged into your account under Settings > Account > Device Management. Remove any old phones or tablets you no longer use. For family sharing, use Eufy’s family member feature instead of sharing login credentials.
When to Call Expert Help
Contact Eufy support when your doorbell stops sending notifications despite trying all troubleshooting steps. Hardware failures, though rare, can prevent the WiFi chip from maintaining stable connections. Eufy’s technical team can run remote diagnostics to identify hardware issues.
Professional help is also ideal for electrical concerns with wired doorbells. If you suspect transformer problems or notice flickering doorbell LEDs, consult an electrician. Incorrect voltage can damage your doorbell and void its warranty.
Copy-Paste Prompt for AI Help
“My Eufy doorbell model [insert model] running firmware [insert version] stopped sending notifications to my [iPhone/Android] phone. I’ve verified app permissions are enabled, WiFi shows [insert bars] signal strength, and battery is at [insert percentage]. The doorbell records video properly but I receive no alerts. What specific settings should I check in the Eufy Security app version [insert version] and my phone’s OS [insert version] to restore push notifications?”