Video emails not working for your sales team? You’re watching recordings fail to send, prospects can’t view your Loom links, or BombBomb keeps crashing during crucial outreach campaigns. This breakdown in your video communication tools can tank your sales pipeline and leave deals hanging.
Problem Summary
When Loom, Vidyard, or BombBomb malfunction, your entire video-based sales process grinds to a halt. These failures typically stem from browser conflicts, integration issues with your CRM, or account permission problems that prevent your team from creating and sharing video content effectively.
Step-by-Step Fixes
Step 1: Clear Your Browser Cache and Cookies
Start with the quickest fix first. Open Chrome or Edge settings, navigate to Privacy and Security, then clear browsing data from the last 24 hours. Make sure you select both cookies and cached files. After clearing, restart your browser completely before trying to record or send another video.
Step 2: Check Video Permissions in Your Browser
Click the lock icon next to your browser’s address bar when on Loom, Vidyard, or BombBomb’s website. Ensure camera and microphone permissions show as “Allow” not “Block.” If blocked, change the setting and refresh the page. For Chrome users, you can also check chrome://settings/content/camera to verify global camera permissions.
Step 3: Test Your Integration Connections
Log into your CRM platform (Salesforce, HubSpot, or Pipedrive) and navigate to the integrations section. Look for Loom, Vidyard, or BombBomb in your connected apps list. Disconnect and reconnect the integration by clicking “Remove Access” then going through the authorization process again. This refreshes authentication tokens that expire in 2025’s stricter security protocols.
Step 4: Verify Account Status and Team Permissions
Access your video platform’s admin dashboard. Check that your subscription remains active and hasn’t hit user limits. In Loom, visit Settings > Team to verify member access levels. For Vidyard, check Admin > Users & Permissions. BombBomb users should review Account Settings > Team Members to ensure everyone has proper recording privileges.
Step 5: Update or Switch Recording Methods
If browser extensions keep failing, switch to desktop apps. Download the latest Loom desktop app, Vidyard’s native recorder, or BombBomb’s dedicated software from their official websites. These standalone applications bypass browser restrictions and offer more stable recording experiences, ideal for high-volume sales teams.
Step 6: Create a Backup Workflow
Set up alternative recording options while troubleshooting. Use your computer’s native screen recorder (Windows Game Bar or macOS QuickTime) to capture videos, then manually upload them to your video platform. This workaround keeps your outreach moving while you resolve technical issues.
Likely Causes
Cause #1: Browser Extension Conflicts
Ad blockers, password managers, and productivity extensions often interfere with video recording tools. These extensions block scripts that Loom, Vidyard, and BombBomb need for capturing your screen and camera feed.
To check for conflicts, open an incognito or private browsing window with all extensions disabled. Try recording a test video. If it works perfectly, you’ve identified an extension conflict. Return to normal browsing and disable extensions one by one until you find the culprit. Common problematic extensions include Grammarly, LastPass, and aggressive ad blockers like uBlock Origin.
Cause #2: Outdated Integration APIs
Sales platforms frequently update their security requirements, breaking existing connections with video tools. This happens when Salesforce, HubSpot, or similar CRMs implement new API versions without backward compatibility.
Check for this by attempting to send a video directly from your CRM. If you see error messages about “invalid authentication” or “API deprecated,” your integration needs updating. Visit your video platform’s integration marketplace and look for update notices. Most platforms released major API updates in early 2025, requiring manual reauthorization.
Cause #3: Network Firewall Restrictions
Corporate networks often block video streaming protocols, preventing uploads and playback. This affects remote sales teams using company VPNs or working from offices with strict IT policies.
Test this by switching to a personal hotspot or home network. If videos suddenly work perfectly, your company firewall blocks necessary ports. Contact your IT department and request whitelisting for your video platform’s domains. Provide them with Loom’s domain (loom.com), Vidyard’s (vidyard.com), or BombBomb’s (bombbomb.com) along with their documented port requirements.
When to Call Expert Help
Contact your video platform’s support team when error messages reference “account suspension,” “payment failure,” or “security violation.” These issues require vendor intervention and can’t be fixed through troubleshooting. Similarly, if multiple team members experience identical problems simultaneously, escalate to your account manager for enterprise-level support.
Reach out to your internal IT department when videos work on personal devices but fail on company equipment. This pattern indicates network or device management policies blocking your tools, best resolved by IT professionals who understand your organization’s security setup.
Copy-Paste Prompt for AI Help
Use this prompt when seeking additional troubleshooting assistance:
“I’m experiencing issues with [Loom/Vidyard/BombBomb] video email tools for sales outreach. The specific problem is [describe what happens when you try to record or send videos]. I’m using [browser name and version] on [Windows/Mac/Linux]. I’ve already tried clearing cache and checking permissions. My CRM is [Salesforce/HubSpot/other] and the integration shows [connected/disconnected/error]. What advanced troubleshooting steps should I try next? Please provide specific technical solutions for video email platforms used by sales teams in 2025.”
This comprehensive approach addresses most video email platform issues, not recommended when you need instant fixes during live demos. Instead, these steps work best during dedicated troubleshooting windows when you can methodically test each solution without pressure.